Refund policy

Refund & Return Policy

At Khamna, we are committed to ensuring a smooth and reassuring shopping experience. Each piece is carefully crafted, and while our policies are designed to maintain fairness and quality, our team is always available to assist you in genuine cases. If you need help with sizing or have questions before placing an order, we encourage you to reach out to us on WhatsApp or email at khamna.studio@gmail.com for personalised support.

Size Exchange Policy

We understand that sizing can sometimes be tricky, and we are happy to assist.

• Size exchange is available, subject to stock availability
• Size exchange can be done only once per order
• Exchange requests must be raised within 3–4 days of delivery
• The product must be unused, unworn, with tags intact and in original packaging

Responsibility During Size Exchange

Once a size exchange has been approved, the customer is responsible for handing over the correct product being exchanged to the delivery agent.

• Customers must ensure that the correct product is packed and handed over to the delivery agent at the time of pickup.
• If an incorrect product is handed over, the customer is responsible for coordinating with the courier/delivery partner to retrieve and rectify the shipment.
• Khamna will not be responsible for any incorrect product handed over by the customer to the delivery agent.
• If the wrong product is returned to Khamna, the size exchange request will be automatically cancelled, and no further exchange will be processed for that order.
• Customers are therefore requested to carefully verify the product before handing it over to the delivery agent.

For size exchange requests, please contact us on WhatsApp or email at khamna.studio@gmail.com with your order details. Our team will guide you through the process to ensure a smooth experience.

Refund Policy (Cashback)

Cashback refunds are not offered, except in the following genuine situations:

• Product damaged during shipping
• Incorrect product delivered
• Product lost in transit
• Product not received

Once approved, refunds are processed to the original payment method within 7–14 business days.

Return & Replacement Policy

Returns are accepted only in the case of:

• Damaged product
• Defective product
• Incorrect product received

Return Window

Return requests must be initiated within 3–4 days of delivery.

Replacement Timeline

• Replacement is initiated within 2–3 business days after approval
• Delivery is completed within 7–10 business days after dispatch

Important Information

• We request customers to inspect their order immediately upon delivery
• Minor variations in colour or fabric texture may occur due to lighting and handcrafted processes
• Delivery timelines may vary due to courier delays, weather conditions, or other external factors